RETURNS

Shopping online can sometimes be tricky, but don’t worry – we’re here to help if your purchases don’t meet your expectations. Simply place a new order for the item you want and return the original item for a refund (if eligible). Or if it’s just a refund, we’ll gladly ensure that you receive your refund promptly. For any questions about returns, please refer to our FAQ page or reach out to us via email; contact@trendfemme.com

Don’t worry. We’re with you all the way to ensure your customer experience is second to none.

You have 14 days from the date of delivery to lodge and return your order.

Returned items must be unworn, unused and in original condition with all tags and packaging intact.

• Refunds are eligible on full priced styles only. 
• Full price items can be returned for a full refund, credit note or size exchange.
• All discounted styles marked as “sale” on the product page or discounted during a flash/promotional sale with a code or automatic discount can be returned for a credit note or free size exchange only. 
• Sale items are not eligible for a refund or store credit. Styles marked as “final sale – size exchange only “on the product page are eligible for size exchange only, pending size availability. If your desired size is not available to exchange, you cannot return the item for store credit or refund.  

If your return does not comply with these conditions your item/s will not be accepted and returned to you at your cost. 

REFUNDS

If your return qualifies for a refund, it will be processed back to your original payment method, minus the return shipping fee and any initial shipping charges. You will receive an email notification once the refund has been initiated. Please allow up to five business days for the refunded amount to reflect in your account.